TREATING CLIENTS FAIRLY

Treating Clients Fairly is a core principle used in the way we conduct our business.

We are constantly striving to improve our services and develop new and innovative ways to communicate our services and new product information to you.

Central to our Treating Clients Fairly ethos is our commitment to providing clear and concise information, free of "jargon" and written in plain English.

1:   You can be confident that you are dealing with a business, which holds the fair treatment of our clients as central to our culture.
2:   Services and products are offered to meet the individual needs of our clients.
3:   Our clients are provided with clear information and are kept appropriately informed throughout.
4:   The services we offer to our clients will be suitable and take account of the client's individual circumstances.
5:   Clients are provided with information and services and associated products of an acceptable standard.
6:   Clients will not face unreasonable barriers to change services or switch providers.
7:   We will ensure that any complaints or grievances are handled in a sympathetic, positive and professional manner.

Your feedback is important to us. We want to know, whether your experience of our service lives up to your expectations.

If you have any feedback, good or bad, let us know, because your views are vital to helping us improve our service to you in the future.

To send us your feedback, please click on the contact us link and send us your thoughts.

Please note, we have tried to make our website accessible to all visitors and in particular, to provide ease of use for those, who are visually or otherwise impaired.

You are welcome to read our Privacy Policy and our Security Policy and our Terms and Conditions